Practice FAQs
Registration
Are you open for new patients?
We are occasionally (briefly) open for new registrations. Please check our website for updates. Unfortunately, we must maintain a maximum number of patients to ensure we can manage our practice properly. This means we are often only open for new registrations for short periods.
What are the requirements to register as a new patient?
First of all, it depends on whether we are open for new registrations at that time. In addition, we aim to serve residents of the Rivierenbuurt: if you live in postcode area 1078 or 1079, and you are not transferring from another GP in the neighborhood, you are very welcome.
My partner is already a patient at the practice—can I register as well?
Yes, you can. Partners and children of patients are always welcome.Ja, dat kan. Partners en kinderen van patiënten zijn altijd welkom.
How can I register as a new patient?
If you meet the above conditions, you can register by sending an email to pm.rivierenbuurt@ezorg.nl. You can also collect a registration form from the practice (on weekdays between 8–11 a.m. and 2–5 p.m.). In addition to the form, we will need your ID for verification.
Can I make an appointment immediately after registering?
No, this is not possible. To provide the best care, we need information from your previous GP. Once we have received your medical file, you can schedule an appointment. Of course, in case of urgent complaints, you can always contact us immediately.
Appointments
How can I make an appointment?
You can call us between 8–11 a.m. and 2–4 p.m. to schedule an appointment.
I urgently need a doctor—what should I do?
In a life-threatening situation: call 112. For non-life-threatening urgent issues, you can call us. On weekdays, we are available for urgent matters between 8 a.m. and 5 p.m. (press 1). In the evenings, nights, and weekends, you can contact the out-of-hours GP service (088-0030600).
Can I book an appointment online?
No, we stopped offering this as of May 1, 2026. Our experience shows that we can best assess the urgency of your complaint, the time needed, whether a physical or telephone consultation is required, and who is best suited to help you when speaking by phone. This allows us to help you quickly and efficiently while keeping our schedule manageable.
Do you have walk-in consultations?
No, we stopped offering walk-in consultations more than 10 years ago. Appointments are by booking only.
I need to cancel my appointment
We appreciate it if you inform us of cancellations. We can use the appointment slot for other patients. Please call us, preferably at least 24 hours in advance.
I’m late for my appointment—can I still be seen?
This depends on how late you are. Please report to the desk. The assistant will consult with the GP or practice nurse to see if it is still possible. Sometimes the appointment may need to be rescheduled if there is no room in the schedule or more urgent consultations are planned. We will always try to find a solution with you.
I have multiple issues—can I discuss them in one consultation?
If you have multiple concerns, one consultation may be too short. Please let us know when scheduling so we can try to allow extra time. In rare cases, we may ask you to schedule separate appointments.
I have a telephone appointment—will I be called at a fixed time?
No. Due to the unpredictable nature of GP care, we can only give an approximate time. We usually indicate morning or afternoon. If there is a specific time you can or cannot be called, please inform the assistant.
I missed the doctor’s call—should I call back?
No. We will try again later. If we cannot reach you, we will leave a message via the portal or voicemail to arrange next steps.
How do I know whether to see the GP, assistant, or practice nurse (POH)?
If unsure, contact us. Many minor complaints can be handled by the assistant (under supervision). You can also visit the assistant for procedures such as smear tests, IUD removal, or treatment of warts or sun damage spots.
How do I make an appointment with the mental health practice nurse (POH-GGZ)?
You must first see the GP, who will assess whether your issue is suitable for POH-GGZ care or referral to an external provider.
I can’t reach you by phone
You may be calling outside our phone hours (8–11 a.m. and 2–4 p.m.). We need the remaining time for administrative tasks. For urgent issues, press 1; this line is open weekdays from 8 a.m. to 5 p.m.