We’ve noticed that patients sometimes contact us through several channels at once for the same question — for example, phoning to ask when their Digiconsult will be answered, while also sending an email or visiting the front desk. This is understandable, but it creates extra pressure on the practice and actually slows down the handling of enquiries — including those of other patients. We would therefore like to ask you to choose one channel per question:
Phone (every working day 8.00–11.00 and 14.00–16.00, urgent matters until 17.00)
Call us for (medical) urgent matters and to book an appointment — same-day appointments are available if needed.
Digiconsult (via Spreekuur.nl)
Please use this only for non-urgent medical questions. Response times can take up to 3 working days. Digiconsult is not intended for booking appointments or requesting referrals — for these, please always book a (telephone) appointment first.
Email
Our general email address is for non-medical, practical questions only, such as those about practice administration or registration. Due to data protection legislation (GDPR/AVG), we are unable to answer medical questions by email.
Front desk
The front desk is available for practical matters. For privacy reasons (GDPR/AVG), medical questions cannot be discussed here, and appointments cannot be booked at the desk.
By consciously choosing the right channel, you help both us and yourself: your question will be answered more quickly and carefully, and we’ll have more time for patient care. Thank you for your understanding.